Customer Service Executive Relations Advisor

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Job Title Customer Service Executive Relations Advisor Location Asda House Employment Type Full time Contract Type Fixed Term Hours Per Week 37.5 Salary Competitive salary plus benefits. Category Inbound and Outbound Closing Date 15 November 2026 This position is responsible for escalated and emotive customer contact and issue resolution for all lines of the business including our white label partners, ensuring clear investigation is undertaken to drive positive business change and retain the customer. Key Accountabilities - Investigate competently, diligently, and impartially customer contacts ensuring excellent service is delivered to retain the customer. Promote and maintain high standards of communication in line with Omnichannel Customer Support and Asda brand guidelines for both verbal and written communication with a proven track record in this area. Manage own workload, regularly updating internal and external customers ensuring a timely resolution. Communicate effectively both internally and externally, using appropriate methods of communication. Engaging with key stakeholders to address and highlight any emotive and topical issues. Take on high priority escalations from Legal, Claims, Privacy and PR, providing detailed updates to the business. Assisting with professional complaints for our Optical / Pharmacy teams following strict governance. Proactively highlight to

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