IT Operations Centre Manager 24 / 7

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Job Title IT Operations Centre Manager 24/7 Location Asda House Employment Type Full time Contract Type Permanent Hours per Week 38.5 Salary Competitive Salary plus benefits Category End User Support Closing Date 17 November 2026 We are looking for multiple Service Operations Managers to join us. As the Service Operation Manager, you would be the senior operational leader on shift in the IT Command Centre, accountable for the real-time health, stability and performance of technology services during their shift period - including overnight, weekends and peak trading events. The role ensures that incidents are detected, triaged and resolved quickly, that major incidents are managed decisively, and that the customer, colleague and business impact of any disruption is minimised. This is an on-site (Leeds, West Yorkshire) based role and involves working rotating shifts to cover 24/7. What You ll Love Shift Leadership & Command Act as the senior on-shift decision-maker for all Technology operational matters during the shift. Lead the IT Command Centre team on shift, including monitoring analysts, incident responders and duty roles. Chair shift stand-ups and checkpoint calls, ensuring clear priorities, ownership and next steps. Maintain real-time situational awareness across all critical services, particularly during overnight batch, replenishment, and early-morning trading readiness

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