Training & Development Designer

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Job Title Training & Development Designer Location Britannia House Employment Type Full time Contract Type Fixed Term Hours Per Week 37.5 Salary Competitive salary plus benefits. Category Learning and Development Closing Date 12 November 2026 About the Role We are looking for a data-driven, proactive and engaging Training & Development Specialist to join our Customer Experience team. You will design, develop and deliver high-quality learning solutions that build colleague capability and improve customer outcomes across our internal and BPO contact centre operations. This includes ownership of new hire curricula, ongoing learning, training delivery and Train the Trainer activity. You will also support Customer Service transformation and change, translating new processes, systems and propositions into effective learning and deployment plans that ensure colleagues are confident and ready for go-live. Using Quality, customer and operational insight, you will identify capability gaps, evaluate learning effectiveness and continuously improve our approach to training and development. Key Accountabilities Own and continuously improve new hire curricula and ongoing learning across Customer Service. Design engaging learning solutions across classroom, virtual and digital formats, including knowledge checks and supporting materials. Translate complex processes, system changes and bu

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