Customer Manager

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Job Title Customer Manager Location Coventry Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 45 Salary Competitive salary plus benefits Category Store Management Closing Date 19 November 2026 At Asda, we want you to find your everything as a Customer Manager , you ll be the main ambassador for bringing the Asdaness in every colleague and lead the store s service making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams. You will be the eyes and ears of our customers, act on feedback and hold regular customer listening groups whilst liaising with external partners to ensure they re also meeting standards and expectations. What qualities you ll need: Drive strategy into action: Constant presence on the shopfloor walking through the eyes of the customers and validating the value message by ensuring our customer path is the best in town whilst delivering great availability standards, key metrics and KRAs through routine and processes. Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legen

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