Customer Service Operations Manager

Job description and duties

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Job Title Customer Service Operations Manager Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits Category Corporate Store Operations Closing Date 12 November 2026 About the Role We are looking for an experienced and passionate Customer Service Operations Manager to lead the development and delivery of a best-in-class service experience for our customers across our national store estate. This is a highly visible leadership role focused on improving customer outcomes, embedding a culture of service excellence, and ensuring our retail colleagues have the skills, support, and confidence to deliver outstanding service every day. Working closely with operational leaders, store teams, and central support functions, you will drive continuous improvement initiatives that enhance both customer satisfaction and colleague engagement while maintaining operational efficiency. What You'll Be Responsible For Developing and implementing customer service strategies that improve customer satisfaction and loyalty. Creating and embedding a customer-first culture across our retail and central operations. Identifying opportunities to improve the end-to-end customer journey and remove service barriers. Leading service improvement programmes using customer insight, feedback, and operational data. Partnering with retail

Requirements

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