Casual Matchday Bar Staff - Newcastle United Football Club

Job description and duties

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Job introduction We re experience makers. And food fanatics. And we re hiring. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we ll give you all you need to thrive. Because at Sodexo Live! We re so much more. Be part of something greater. This is a fantastic opportunity to join Sodexo Live! at St. James Park, Newcastle United Football Club. With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. What you'll do Provide a friendly, welcoming and professional service to supporters, guests and visitors on matchdays. Serve alcoholic and non-alcoholic beverages efficiently, ensuring orders are prepared accurately and promptly. Operate tills and payment systems, handling transactions accurately. Prepare and serve food and snacks in line with food hygiene and safety standards, where required. Maintain clean, tidy and well-stocked bar areas throughout service. Replenish drinks, glassware, cups and other stock, ensuring products are readily available during busy periods. Work effectively as part of a fast-paced team to deliver a smooth and efficient matchday service. Follow all licensing laws, Challenge 25 procedures and responsible alcohol service guidelines. Ensure all health and safety, food hygiene and venue procedures are followed at all times. Assist with opening and closing duties, including setting up and clearing down bar areas. Respond to customer queries and resolve minor issues in a friendly and professional manner, escalating where necessary. Support the wider hospitality and catering operation as required to ensure an excellent matchday experience. Maintain a professional appearance and represent the stadium and club positively at all times. What you'll bring Previous experience in a bar, hospitality or customer service role is essential. Friendly, approachable and confident when interacting with customers. Excellent communication and interpersonal skills. A positive, enthusiastic attitude with a passion for delivering great customer service. Able to work efficiently in a fast-paced, high-pressure environment. A reliable and punctual team player who can also use their own initiative. Flexible and available to work matchdays, including evenings, weekends and bank holidays. Comfortable working in a busy, lively stadium environment with large crowds. Good attention to detail, particularly when handling orders and payments. Able to follow instructions, procedures and health and safety guidelines. Confident handling payments and using electronic till systems, or willing to learn. A professional approach to work, with a smart and presentable appearance. An understanding of responsible alcohol service is desirable. Enthusiastic about being part of a team and contributing to a great matchday experience.

Requirements

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