Casual Matchday Front of House and Kiosk Staff - Newcastle United Football Club

Job description and duties

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Job introduction We re experience makers. And food fanatics. And we re hiring. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we ll give you all you need to thrive. Because at Sodexo Live! We re so much more. Be part of something greater. This is a fantastic opportunity to join Sodexo Live! at St. James Park, Newcastle United Football Club. With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. What you'll do Provide a friendly, welcoming and professional service to supporters, guests and visitors throughout matchday. Serve food, snacks and beverages efficiently, ensuring orders are accurate and delivered promptly. Operate tills and payment systems, handling transactions accurately. Prepare, assemble and serve food in line with food hygiene and safety standards. Maintain clean, tidy and well-presented kiosk and front of house areas throughout service. Replenish food, drinks, packaging and other stock, ensuring availability during busy service periods. Assist with the set-up and preparation of kiosks and front of house areas ahead of matchday service. Ensure all food safety, hygiene, health and safety procedures are followed at all times. Follow responsible alcohol service guidelines and licensing requirements where applicable. Manage customer queries and resolve any issues in a friendly and professional manner, escalating where necessary. Work collaboratively with colleagues and other departments to ensure a smooth and efficient matchday operation. Support queue management and help maintain a safe, organised and positive customer environment. Assist with clearing down, cleaning and closing duties following service. Maintain a professional appearance and represent the stadium and club positively at all times. Be flexible in supporting different areas of the operation as required, adapting to the changing demands of matchday. What you'll bring Previous experience in a customer service, hospitality, catering or food service role is desirable Friendly, approachable and confident when interacting with customers and supporters. Passionate about delivering excellent customer service and creating a positive customer experience. A positive, enthusiastic and proactive attitude, with a willingness to get stuck in. Able to work effectively in a fast-paced, high-pressure environment, particularly during peak matchday periods. A reliable and punctual team player who can also work independently and use their own initiative. Flexible and available to work matchdays, including evenings, weekends and bank holidays. Comfortable working in a busy stadium environment with large crowds and high customer volumes. Good communication and interpersonal skills. Strong attention to detail, particularly when handling customer orders and payments. Able to follow instructions and adhere to food hygiene, health and safety procedures. Confident operating electronic till systems, or willing to learn. Well organised, adaptable and able to prioritise tasks during busy service periods. Takes pride in maintaining clean, tidy and presentable working areas. A professional and approachable manner, with a smart and presentable appearance. Enjoys working as part of a team and contributing to a great matchday atmosphere.

Requirements

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