[261029] IT Services Technician

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Post: IT Services Technician Location: Bournemouth Based (1 role). Roles will be based at schools, with travel to other schools within the area required. Salary Range: £27,709 rising to a maximum of £30,515 (Plymouth NJC Grade D, Pts 8 - 14) Contract Type: Permanent, full time Contract Hours: 37.5HOURS per week, Monday to Friday (Permanent, full time) About the role Working as part of the Trust wide IT Services team, the IT Services Technician works across their cluster of schools providing on-site technical support across our wide range of school settings, as well as remote support across the Trust as a whole. Responsibilities: Respond to and complete tasks as allocated via the IT helpdesk Ensure the effective maintenance and management of IT hardware, software and processes Respond to IT helpdesk tickets in an appropriate and efficient manner, following trust best practice guidance. Ensure IT asset management is kept up to date with in-life changes. Support the development of knowledge base articles and runbooks when new procedures are identified. Provide help and guidance to staff on day-to-day use of IT hardware and software About the successful candidate The successful candidate will be experienced in IT support within the Education, corporate or non-profit sector, with a focus on customer service and satisfaction through problem resolution. They will also: Have experience

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