IT Field Technician (DST121BC)

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IT Field Technician Salary: Grade 8 Pay Points NJC15 - NJC18 (£28,605 - £31,029) Approx Starting Salary of £29,550 Hours: Full-time; 37 hours per week and 52 weeks per year Working pattern: Monday to Friday, 08:00 - 16:00 Contract Type: Permanent Responsible to: IT Service Manager Location: Trust Central Office; other Trust locations may be possible if approved in advance. Travel to other Trust locations is required most days. Key Relationships/Liaison with: Service Desk Technicians, Field Technicians, IT Service Manager, Cluster Leaders, Head of IT and Trust Colleagues Job Purpose: The main purpose of the role is to deliver resolutions to problems and resolve or further escalate tickets from the Service Desk, ensuring proactive steps are taken to avoid disruption in the first place wherever possible. Job Overview: We are seeking a proactive and customer-focused Field Technician to join our IT team, providing technical support across our Trust schools. The role involves monitoring systems, responding to and resolving IT support requests, supporting cloud-based services, networks and end-user devices, and assisting with IT projects during busy periods. As an experienced member of the team, you will also help develop junior colleagues, contribute to knowledge base documentation, and work closely with staff to ensure technology supports effective teaching and learning. This is an

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